Strategic Account Manager

Job details

Job type

Full-time

Benefits

Pulled from the full job description

Health insurance

Full job description

Description

We are seeking a Strategic Account Manager who will be responsible for growing Tier 1 and Tier 2 accounts through proactive account farming and mining. This role requires a consultative sales approach, a deep understanding of Axelerant’s services, and the ability to identify and execute strategic opportunities that align with our customer’s business goals. The ideal candidate will be adept at building and nurturing trusted relationships with key stakeholders while driving account expansion and ensuring customer satisfaction.

Why Should You Become a Strategic Account Manager At Axelerant?

At Axelerant, we don’t just manage accounts—we build meaningful, long-term partnerships that drive transformative results. As a Strategic Account Manager, you’ll have the unique opportunity to work alongside global brands, helping them unlock the full potential of digital experience platforms and engineering solutions.

You’ll be part of a team that values empathy, creativity, and innovation, with the freedom to develop growth strategies that not only expand revenue but create lasting impact for our clients. If you're excited about bringing strategic thinking, business acumen, and a passion for building long term partnerships, Axelerant is the place where you can thrive

Key Responsibilities

Account Growth and Retention

Drive account growth by identifying and capitalizing on opportunities for expansion, cross-sell, and upsell within Tier 1 and Tier 2 accounts.
Develop strategic account plans that align with Axelerant’s services, including digital experience platforms, web technologies, and engineering solutions as highlighted at Axelerant.
Build and execute strategies by building a business relationship management framework to meet and exceed revenue and growth targets while maintaining strong account retention.
Lead account governance and blue sky idea sessions by establishing regular touchpoints, including Quarterly Business Reviews (QBRs) to track progress and align on goals.
Partner with internal Solutions and delivery teams to ensure alignment between client expectations and Axelerant’s capabilities.
Leverage data-driven insights and client feedback to refine strategies and offer consultative recommendations that drive client success.
Leverage relationships within the current Account landscape stakeholders to drive referral programs
Collaborate with the Platform partnership sales team to build joint strategies for joint account expansion
Collaborate with the marketing team to deepen customer engagements and implement tailored customer marketing campaigns that drive business outcomes.

Client Relationship Management

Establish and nurture trusted relationships with key client stakeholders, including executive leadership, decision-makers, and influencers.
Develop a thorough understanding of each client’s business model, strategic priorities, and competitive landscape to position Axelerant’s solutions effectively.
Proactively manage customer sentiments through regular feedback mechanisms like NPS, satisfaction surveys, and stakeholder interviews.
Build a partnership maturity model to become a trusted advisor
Drive Customer panel discussions to demonstrate the partnership value

Operational Excellence

Maintain accurate and up-to-date account information in the CRM (HubSpot) to support data-driven decision-making.
Own and maintain an accurate sales pipeline and forecasting for assigned accounts.

Customer Advocacy and Risk Management

Act as the customer’s advocate within Axelerant, ensuring their needs are met while identifying risks and proactively addressing them.
Collaborate with cross-functional teams to resolve escalations and deliver exceptional customer experiences.

Requirement

Experience:

8+ years of account management experience in a technology services organization, working with large mid-market and enterprise accounts.
Proven track record of building portfolios of increasing portfolio wallet share
Demonstrate individual ownership on topline growth in tier 1 and tier 2 accounts.
Experience driving account growth through upsell/cross-sell initiatives using the and has consistently exceeded revenue quotas for digital engineering, web technologies, and digital experience platforms

Skills:

Strong executive presence with the ability to influence decisions at all organizational levels.
Proven ability to negotiate complex conversations and manage lengthy sales cycles.
Exceptional relationship-building skills with demonstrated success in customer advocacy and problem-solving.
Advanced analytical skills for forecasting and reporting on account performance.
Proficiency in CRM tools (e.g., HubSpot) and productivity software (Google Suite, Sheets, Docs, Slides).

Preferred Qualifications:

Familiarity with HubSpot CRM or equivalent systems for pipeline management and analytics.
Experience managing accounts with complex service-based technology solutions in digital transformation projects.
Ability to travel as required to meet with clients and strengthen relationships.

What Would Success Look Like For You?

You’ve expanded key accounts by unlocking new revenue streams through upselling and cross-selling Axelerant’s solutions.

You’ve built trusted advisor relationships with decision-makers and executive stakeholders.

Your accounts consistently meet or exceed growth targets, with high satisfaction and retention scores.

You’ve established proactive governance frameworks, with regular QBRs and innovation sessions driving strategic alignment.

You’re a go-to partner internally—collaborating seamlessly with Solutions, Delivery, Marketing, and Partnerships teams to deliver outstanding client outcomes.

Your Work’s Impact:

As a Strategic Account Manager at Axelerant, your work will directly:

Enable digital-first organizations to stay competitive and innovative through scalable solutions.

Foster long-term, meaningful relationships with some of the world’s leading brands.

Drive measurable growth for both our clients and Axelerant through strategic value delivery.

Ensure our services consistently exceed expectations, fueling customer advocacy and success stories.

Shape the voice of the customer within Axelerant to guide continuous improvement.

Why Work At Axelerant?

We're a people-centric company, driven by our core values: Openness, Enthusiasm, and Kindness.

We highly value our people and invest in their growth and well-being through progressive benefits, which puts us among India's top 40 companies in health and wellbeing.

Excellent work exposure - Some of our recent clients were the UN, the University of East London, and Doctors Without Borders.
Meaningful projects to contribute back - Most of our projects are in the education, government, healthcare, and not-for-profit sectors. We also encourage and support team members for open-source contributions.
Work-life flexibility and remote work - You decide when and where to work. This has allowed many team members, who couldn’t have held a regular job otherwise, to have thriving careers.
Eight-hour workdays - We don't say 8 hours and expect 12 hours minimum.
No micromanagement - Micromanagement makes us grunt like the Hulk. So nobody would be looking over your shoulders. But help is always available when asked.
No discrimination - We believe in equal pay for equal work. Personal decisions like planning to have children will not stop you from getting promoted.
Championing inclusivity - We like diversity. It enriches our lives and products. If you see something wrong or that could be better on day 1, share through established channels to bring positive change. We listen.
Meaningful time off - 52 weekends and 40 days per year of consolidated leave, plus maternity, paternity, adoption, and sabbatical allowances. We also have Kindness leaves for emergencies.
Family Medical Insurance - You want your family’s health secured. So do we. We got you, your spouse, and your little ones covered. And free doctor and health and wellness consultations from medical experts, whenever you need.
Performance coaching - Our professional, empathetic coaches will help you become your best version through career and personal development.
Event sponsorship - If your session at any event is selected and aligns with sponsorship guidelines, we cover all expenses for the trip, whether domestic or international.
Continuing education allowance - We’ll cover up to 2% of your annual salary yearly for classes, certifications, or buying books to further your capabilities.

There Are Many Other Progressive Benefits:

Health and wellness allowance
Generous home office set-up allowance
Sponsored team meet-ups
Co-working space allowance
Event allowance

About Axelerant

As a global company that puts care into employee happiness, engineering excellence, and customer success, we are in striking contrast to the typical outsourcing option. We are a diverse team working remotely across many time zones, with success stories that back up capabilities, and a reputation for an unconventional work environment that empowers. We are the individuals directly challenging what it means to do global delivery differently for employees and partners.

Success management as our service framework operationally is part of who we are at Axelerant. All of our processes and practices are driven by this core, continuously iterated method. What this means is success management teams and success journey mapping for our partners.