Key Account Manager

Job type

Permanent
Full-time

Shift and schedule

UK shift
Monday to Friday

Location

Kochi, Kerala

Benefits

Pulled from the full job description

Health insurance
Provident Fund

Full job description

Account Manager: Not a “Client Babysitter.” A Strategic Growth Driver.

Let’s be clear—this isn’t a role for someone who just “checks in” on clients and sends quarterly reports.

This is post-sale warfare, and we’re looking for someone who knows how to turn signed contracts into long-term revenue, insights into renewals, and relationships into referrals.

At blueBriX, we build AI-powered, low-code health tech solutions for a U.S. healthcare system that’s in constant chaos. You won’t just “manage accounts”—you’ll protect, grow, and lead them through it.

What you won’t be doing:

Playing middleman between the client and the tech team
Sending “Hope all is well!” emails into the void
Scheduling Zooms for the sake of it

What you will be doing:

Owning the relationship from onboarding to renewal
Understanding client goals better than they do
Spotting expansion opportunities and making the upsell feel like a no-brainer
Translating tech jargon into value that matters to the CFO, the COO, and everyone in between
Putting out fires—without waiting for someone to bring a hose

This isn’t just about retention. It’s about strategic growth.

You’ll be a trusted advisor, a problem solver, and sometimes—let’s be honest—a therapist.

You’re not afraid to push back when needed, because your goal isn’t keeping clients happy.

It’s keeping them winning.

You’ll thrive here if:

You’ve got 3–6 years in Account Management, Customer Success, or Strategic Client Handling—ideally in SaaS or health tech
You think in solutions, not excuses
You can manage multiple accounts without dropping the ball or the tone
You’re equally at home talking to end-users and C-suite decision-makers
You’ve got thick skin, sharp instincts, and a calm under pressure that would make an ER nurse proud

Bonus points if:

You’ve worked with U.S. healthcare clients before
You know your way around CRMs, dashboards, and renewal pipelines
You’ve upsold without sounding like you’re upselling
You can present, negotiate, de-escalate, and delight—all in the same call

Location: Kochi, India (this is an in-office role—because face time > FaceTime)
Team: Professional Services
Reports To: Head of Customer Success / Director – Service Delivery

We don’t want a people pleaser. We want a people challenger.

If you’re ready to take full ownership of client success—and know how to turn delivery into growth—you belong here.

Job Types: Full-time, Permanent