Job type
-
Permanent
-
Full-time
Shift and schedule
-
Day shift
Location
South Tukoganj, Indore, Madhya Pradesh
Full job description
Roles & Responsibilities:
- Maintaining the product listings on Amazon, Walmart, Etsy, ebay, etc.
- Managing reputed Ecommerce sellers/vendors of USA, UK and European Region and domestic Clients as well.
- Handling the entire inventory, catalogue, accounts for International clients and brand filtering their accounts on various ecommerce platforms.
- Liaising with the customer support team on order related queries and providing quick responses on the same to the clients.
- Proactively addressing all the areas of concern for the management and acting as a communication point between the support team and all the E-Commerce portals.
- Conducting research and analysing ways for keyword expansion, keyword research for the online products.
- Managing seller and buyer grievances on various ecommerce portals.
- Ensuring great customer experience on all the product listings on all the current online platforms.
- Properly understanding the entire client’s business and solving all the related queries on mails, chat or phone.
- Reporting and escalating issues to the management as and when needed.
- Delegating project-based tasks to junior staff members depending on their strengths, skill-sets and experience.
- Tracking project performance, specifically to analyse successful completion of short-term and long-term goals.
- Keeping a track of the project and providing regular reports on project status to the project team.
Eligibility Criteria:
- The candidate must have pursued/ be pursuing BBA/MBA/B.Com/PGDMBCA/ BE/MCA/MBDA or any other relevant qualification.
- Prior experience in E-Commerce account handling.
- He/she should possess sound knowledge of MS Word, MS Excel and Email correspondence.
- Fluency in English communication would be considered a major plus point.
- Strong interpersonal, analytical and result-oriented skills would be looked upon.
Job Types: Full-time, Permanent
Pay: Up to ₹30,000.00 per month
Schedule:
- Day shift
Application Question(s):
- Are you from Indore, Madhya Pradesh?
Language:
- Do you have fluency in English? (Required)
Work Location: In person
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