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Job type
-
Permanent
-
Full-time
Shift and schedule
-
Weekend availability
-
Day shift
-
Monday to Friday
Benefits
Pulled from the full job description
- Health insurance
- Cell phone reimbursement
- Leave encashment
- Provident Fund
Full job description
Key Responsibilities:
- LMS Onboarding & Support
- Guide new students through LMS setup, including account creation, course enrollment, and orientation.
- Troubleshoot login issues, access errors, and platform navigation challenges.
- Create user-friendly guides/video tutorials to help students and staff maximize LMS features.
- ERP System Management
- Maintain user accounts, permissions, and workflows within the ERP system.
- Collaborate with admin teams to ensure accurate data entry (e.g., student records, schedules).
- Resolve ERP-related issues (e.g., reporting errors, integration glitches).
- General Tech Support
- Provide timely support for software, hardware, and network issues across the organization.
- Manage user access for tools like Zoom, Google Workspace, and other platforms.
- Monitor system performance and escalate critical issues to IT/developers as needed.
- Documentation & Training
- Maintain clear records of technical processes, solutions, and FAQs.
- Host mini-training sessions for staff/students on new features or tools.
- Collaboration & Innovation
- Partner with academic and admin teams to optimize tech workflows.
- Suggest improvements to LMS/ERP systems based on user feedback.
Skills & Qualifications:
- Must-Have:
- 2+ years of experience in technical support, IT helpdesk, or similar roles.
- Proficiency with LMS platforms (e.g., Moodle, Canvas, Blackboard) and ERP systems.
- Strong troubleshooting skills for software, hardware, and network issues.
- Excellent communication skills (explain tech concepts to non-tech users!).
- Familiarity with Google Workspace, Microsoft Office, and ticketing systems (e.g., Zendesk).
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekend availability
Work Location: Remote
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