Customer Support Executive - IFPD - Interactive Flat Panel Displays

Job type

Permanent
Full-time

Shift and schedule

Day shift

Location

Jasola, Delhi, Delhi

Benefits

Pulled from the full job description

Leave encashment
Provident Fund

Full job description

Job Title – Customer Support / Technical Support Executive for IFPDs

(Multiple Openings, early joiners will be preferred)

Work Location: US Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076

IF YOU DO NOT HAVE EXPERIENCE IN IFPD PRODUCTS, PLEASE DO NOT APPLY.

Background to the Role

One of our Business Division specializes in Installation, Warranty and Post-warranty Services for IT / OA, AV products (including Interactive Large Format Displays, Kiosks, Digital Signages, LED Televisions, Projection Systems, and Conference Room Solutions etc.)

We are looking Remote Customer Support Engineers who has strong techno-operational experience of working on similar products from our office in South Delhi.

The Roles and Responsibilities:

Your primary role will be to support Customers, Field Technicians and be a bridge between the Customer, Distributor / Systems Integrator, Client, Company and other stakeholders to deliver services within the SLAs. The services may be Installation, Demo, Training, Warranty Services, and Post-warranty Repairs etc.
Your role will start from Call Login to final closure including identifying hardware and software issues and troubleshoot technical issues as may be there
You will also be responsible for Evaluation and prioritization of customer support cases so as to Maintaining the SLA with the customer for long term engagement
You will also resolve the issues or give inputs on the alternate methods of solving the issue
Your role may also require travelling outside the country for delivery of field services including Onsite Installations / Repairs as well as for technical training at Client locations in or outside the country.
The work situations will be under pressure with tight timelines and achieving service performances meeting or exceeding client expectations.

Desired Candidate Profile:

We are Looking Technical Support + Customer Support Executive for AV Products (mainly Interactive Flat Panel Displays i.e. IFPD, Digital Kiosks, Signages, Conference Room & Class Room Solutions etc.)
Having a minimum of 3 years of experience exclusively in the Installation and Field Repair Services of IT / OA and AV products in a highly professional environment
Should be technically strong to troubleshoot breakdowns and provide preventive maintenance services remotely as well at customer sites.
Flexible to travel anywhere in India and abroad in case of any projects requirement.
Has excellent communications skills in English including with international clients
Must have a valid passport.

Qualification and Experience:

A degree in Electronics Engineering is preferred; candidates with a relevant diploma will also be considered.
Looking minimum 3 years of similar experience with proven performances

Important Notes:

This is Full time and 100% work from office only (Mon-Sat; 6 Days a week) based in South Delhi.
Should have worked in small teams with multi-skilled resources
We want you to join early...
Competitive salary as per the market standard
Applications may be submitted via google form as per the link https://forms.gle/DFpy7TUQajMVDzuw8

About us:

We, Infinity Assurance Solutions, Private Limited https://www.infinityassurance.com, https://www.infyshield.com & https://infyvault.com ), a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, and other marquee industry veterans; specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion.

Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure.

We are building a team of High Performance Individuals to contribute to the growth trajectory.

Job Types: Full-time, Permanent