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Job type
-
Full-time
Shift and schedule
-
Weekend availability
-
Day shift
Benefits
Pulled from the full job description
- Commuter assistance
- Provident Fund
- Work from home
- Flexible schedule
Full job description
About StockDaddy
StockDaddy is India’s leading stock market learning platform offering hybrid learning
experiences through online and offline centers. Our mission is to make stock market
education accessible and practical for everyone.
Role Overview:
We are looking for a dedicated and proactive Customer Support Executive (CSE) to
join our support team. The ideal candidate will be responsible for handling and
resolving customer queries related to our courses, services, and platform. The role also
involves inbound calling and occasional outbound calling for inviting users to events,
webinars, and driving registrations.
Key Responsibilities:
- Attend and resolve customer support queries via call, WhatsApp, email, and
other communication channels.
- Provide clear, accurate, and timely assistance to users regarding account
access, course content, class schedules, or payment issues.
- Handle inbound calls professionally and assist users with their concerns or
requests.
- Make outbound calls to invite users for webinars, workshops, and offline/online
events and encourage registration.
- Record all interactions in the CRM or support dashboard for proper
documentation and follow-up.
- Escalate unresolved or complex queries to the concerned departments for
timely resolution.
- Collaborate with the sales and operations teams for feedback and improvement
in customer service.• Maintain high levels of customer satisfaction and strive to exceed support
performance benchmarks.
- Create and manage Zoom or Google Meet batch links for online classes.
- Share batch links with registered students through appropriate communication
channels.
- Coordinate with mentors and operations team for smooth scheduling and
communication.
- Help users resolve basic app and web platform issues related to login, access,
video playback, or interface.
- Escalate unresolved technical bugs to the IT/technical team with necessary
screenshots and details.
- Provide timely updates to students on resolution status.
Requirements:
- 0–2 years of experience in customer support, telesales, or a similar role (freshers
with good communication skills can apply).
- Strong verbal and written communication skills in Hindi and English.
- Basic knowledge of stock market/finance is a plus but not mandatory.
- Ability to handle pressure, multitask, and manage time efficiently.
- Comfortable using CRM systems, Google Workspace, and other basic tools.
- Willingness to work on weekends (with compensatory weekday offs if
applicable).
Key Skills:
- Customer Service
- Inbound & Outbound Calling
- Communication Skills
- Problem Solving
- CRM Tools Handling
- Event Coordination Support
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