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Job details
Job type
-
Full-time
Location
Gurugram, Haryana
Full job description
Description
Work Responsibilities:
- Managing Training Coordination for regional training programs (Interact with Global counterparts to understand the training coordination requirements)
- Coordinate with facilitators to check their availability and book them for training dates
- Create Events (Classes) on the internal LMS and monitor change in registration numbers for the various events / classes and communicate to all relevant parties involved (Office Services, Facilitator etc)
- Keep regional L&D Leaders & Talent Managers informed with relevant training updates
- Collect attendance sheet post class completion and record attendance accurately
- Recording and documentation of training feedback post workshop completion and share results with facilitators
- Interact with external facilitators / book external training venues (as reqd, when required)
- Coordinate training logistics (Both Virtual and Classroom) including training materials (PG, FG, Handouts, Activities) and logistics (If classroom) - venue, food, presentation deck, handouts have been prepared prior to the training.
- Effective management of class cancellation/s in line with Global WTW L&D policies (Informing facilitator, participants and office services)
- Set up and host WebEx training sessions to support business initiatives as and when needed
- Maintain an accurate calendar of events and MI of – classes, participation and feedback
- Manage L&D related queries from learners, HR partners, managers etc. in ServiceCentral / Willis Academy Mailbox and respond / escalate as appropriate
- Follow Global L&D processes and procedures and maintain accurate process documentation
Role Requirements:
- Conduct peer to peer review, and provide cover during absences and scheduled holidays
- Maintain effective relationship with key clients including HR department, Practice Administrators and WTW colleagues
- Provide support to the Global Talent Management team as required
- Self-Manage SLAs to deliver timely results
- Undertake initiatives to bring process improvements in the area managed
- Assist in transition of more work to India as and when required
Qualifications
Qualification:
- Post-graduation in HR would be preferred.
Experience (0 to 2years):
- L&D Administration and/or HR Shared Service Centre will be preferred.
Essential Requirements:
- Strong written communication (English)
- Strong verbal communication (English)
- Attention to Detail
Other Skills:
- Ability to plan, prioritise workload and take initiative to support the internal clients
- Ability to use own initiative but work under instruction (as required)
- Ability to work as part of a team and alone with a ‘can do’ attitude and maintain good working relationships with colleagues across HR and within the organisation
- Ability to provide a high standard of customer care
- Methodical and organised approach
- Analytical skills are desirable
- Flexible and adaptable to changes
- Working knowledge of Excel and Word will be preferred.
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