Location
Ghaziabad, Uttar Pradesh
Full job description
exp.-5 to 10 years | Designation: | Salary Range:Up to Rs 11 lakhs
Location: City:
Job Role:
- Target Achievement of the team
o Demonstrations on a daily, weekly & monthly basis.
o Quality of the demonstration and positive owner experience feedback
o Demo to Sales Ratio (Conversions) and Sales Targets on a weekly, monthly, quarterly and yearly basis.
Key Responsibilities
o Lead from the front and keep the team motivated. In the field the person has to shadow, mentor and train the team members
o Manage the lead distribution from LMS to each team member judiciously and ensuring closure on each lead in the LMS reporting system on a daily basis
o Supervise the team for calling up customers to fix up appointments for a demo at home from the leads provided by LMS which get generated thru events – Mall & RWA Activations, company's website or contact centers.
o Ensuring time adherence of self and the team members
o Managing & delivering a high-quality customer experience from the sales consultant /advisor perspective.
o Monitoring that all demo units are sparkling clean before each demonstration at home.
o Making sure that the team is delivering a high-quality customer demonstration experience & is able to have a relationship level
o Continuously building product knowledge and keeping updated on any product developments within company and our competitors.
o Actively building relationships with the team and the wider support channels to further the success of company's products
Provide real time feedback to reporting managers at each stage of a sales call from first time contact till the closure of a sale or otherwise of self and of the team. Support issues to assist team on improving customer experience and product reliability opportunities.
Capture and report any emerging product reliability and safety issues reporting.
Submit daily/weekly reports of products and customers contacted / visited and sold
Person Specification
MBA from a good Tier 1 or Tier 2 institute
Experience range required is 4-6 years
- The person should be willing to work in the field and should be comfortable with 6 days’ work week with weekly off
- The role may require the candidate to work on public holidays for which a compensatory off will be given during the month.
High level of customer service orientation required—a desire to help or serve others, to identify, meet and exceed their needs and expectations
Excellent Vocal English is a must
The candidate must be self-driven and should possess killing instinct and ambition to grow
Strong presentation and people skills required
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