Manager- Data Analytics

Location

Gurugram, Haryana

Full job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description:

American Express Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services to help them run and grow their businesses. The GCS Product Analytics team plays a pivotal role within GCS Product Organization by advanced analytics to gain deep insights into client behavior. Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive balanced, profitable growth.

The Digital Measurement & Analytics (DMA) team is a part of GCS Product Analytics team and delivers digital analytics and insights for the GCS suite of digital products & platforms. The team is responsible for innovating and implementing changes the process to measure and understand the customer behavior towards our digital tools. This will be achieved through a close collaboration with the digital product teams, marketing, servicing and technologies.

Purpose of the Role

Deliver actionable insights for GCS Digital Experiences by democratizing digital data, measuring product performance, conducting customer behavior deep dives and go-to-market segmentations. The role requires exhibiting a high level of expertise in driving decisions backed by data insights, strategic and advanced analytics, and data techniques. They will drive improvements in generating data driven actionable strategies to enable business growth initiatives.

Responsibilities

Deliver strategic analytics focused on the product roadmap for @ Work, a Digital servicing tool for PAs
Define KPIs to measure the efficiency of digital channels/products and develop customer segmentation to drive “adoption, engagement and revenue” for AXP customers
Empower data driven decisions in product development by providing actionable insights
Uplift the data visualization by creating meaningful and insightful reports using powerful visualization techniques and infographic tools.
Build and nurture a highly engaged and strong performing team that has right blend of subject knowledge, collaboration and focus on driving business results
Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Build partnerships with internal business partners such as Product, Technologies, Field, Servicing, Finance and Marketing.

Qualification

Advanced degree in business administration, computer science, IT or Information management from premium institutes preferred
6-10 years of experience in data analytics, digital product & business intelligence
Strong strategic thought leadership and problem-solving skills with ability to solve unstructured and complex business problems
Excellent written and verbal communication, presentation, and storytelling skills at multiple organizational levels
Ability to build & leverage relationships and influence broadly across the organization
Results driven with strong project management stills, ability to work on multiple priorities and ensure track to exceed team goals

Technical & Analytical Skills/Capabilities

Cornerstone, SQL, HIVE, Python, Machine Learning
Adobe Analytics, Clickstream
Business Intelligence & Visualization Tools - Tableau
Basic understanding of Agile product development

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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