Virtual Assistant – Business Operations, Financial Analysis & Team Oversight (Retail & Restaurants)

Job type

Full-time

Shift and schedule

US shift
Fixed shift

Benefits

Pulled from the full job description

Work from home

Full job description

Job Title:
WFH Virtual Assistant – Business Operations, Financial Analysis & Team Oversight (Retail & Restaurants)

Location:
Remote (India-Based) | Full-Time | Monday to Saturday
Working Hours: 6:00 AM – 3:00 PM CST

Position Summary:
We are seeking a highly analytical and proactive Virtual Assistant to support the business owner of a fast-growing retail and restaurant group in the U.S. This critical role blends day-to-day operations support with financial and team oversight. You will coordinate across departments—ensuring smooth workflows, performance accountability, and operational excellence.

You will act as a bridge between the business owner and various teams including admin, marketing, accounting, and store operations. If you’re organized, solutions-driven, and experienced in cross-functional coordination, this is a dynamic role with growth potential.

Key Responsibilities:

Team Performance Oversight

Serve as a communication and performance liaison between the owner and:
Admin Assistants (Retail & Restaurant)
Marketing Team
Accountant
Operations Managers
Review task completion, quality, and timelines across departments
Maintain performance dashboards and highlight gaps or delays

Operations Monitoring & Reporting

Validate daily reports: sales summaries, pricing updates, order entries, payroll data
Review Daily Activity Reports (DARs) from stores and restaurants
Identify recurring issues and recommend process improvements

Communication & Administrative Coordination

Manage email communications on behalf of the business owner
Ensure inter-team follow-up and task progression
Maintain internal SOPs, documentation, and task checklists

Financial Oversight & Insights

Analyze monthly and quarterly Profit & Loss (P&L) statements
Track gross margin, labor cost, COGS, rent, and utilities
Collaborate with the accountant for actionable financial insights
Recommend strategies for cost reduction and revenue improvement

Marketing & Campaign Oversight

Monitor posting schedules and social media campaigns
Coordinate GMB updates, promotions, and reputation management
Review marketing performance reports and calculate ROI

Hiring & Onboarding Support

Draft and post job listings on Indeed or similar platforms
Manage applicant tracking and onboarding workflows
Maintain updated records of team structure and new hires

Expense Tracking & Optimization

Monitor expenses across departments and locations
Identify discrepancies or cost-saving opportunities
Recommend improvements to ensure expense accuracy and control

Required Skills & Experience:

Minimum 3 years of experience in virtual assistance, operations coordination, or financial support roles
Prior experience in retail or restaurant operations is a strong plus
Proficiency in basic financial analysis and P&L understanding
Fluent English—both written and spoken
Tech-savvy: Google Workspace, Microsoft Excel, and tools like Asana, Trello, or Notion
Meticulous attention to detail and a data-driven, proactive approach
Ability to manage competing priorities independently and reliably
Dedicated workspace free from interruptions
High-speed internet connection
Own laptop or desktop computer with necessary software