Job details
Pay
-
From ₹25,000 a month
Job type
-
Permanent
-
Full-time
Shift and schedule
-
Morning shift
Location
Noida, Uttar Pradesh
Full job description
1. Designing Tour Packages
- Create Custom Travel Packages: Develop customized travel itineraries based on clients' preferences, budget, and travel goals (e.g., adventure, leisure, cultural experiences).
- Research Destinations: Stay updated on trending travel destinations, hotels, and attractions to provide relevant and exciting options to clients.
- Negotiate with Vendors: Work with hotels, tour operators, and other service providers to secure the best deals for clients.
2. Sales and Client Interaction
- Client Consultation: Understand clients' travel needs and preferences through calls, emails, or face-to-face meetings. Provide personalized recommendations based on their interests.
- Sell Travel Packages: Promote and sell pre-designed or custom-made travel packages, ensuring clear communication regarding inclusions, pricing, and terms.
- Follow Up with Leads: Track leads and follow up with potential clients to close sales and ensure bookings are completed successfully.
- Provide Detailed Itineraries: Ensure clients have a detailed itinerary that includes travel arrangements, accommodations, transportation, and any planned activities.
3. Booking and Reservations
- Make Reservations: Handle bookings for hotels, transportation, tours, and activities for clients.
- Confirm Arrangements: Ensure all reservations are confirmed and communicated to clients with all the necessary details.
- Coordinate Group Travel: If booking for a group, handle logistics for multiple clients, including managing payments, accommodations, and group activities.
4. Customer Support and Service
- Assist During Travel: Provide ongoing customer support during clients' trips, handling any issues or changes to the itinerary (e.g., cancellations, delays).
- Provide Pre-Trip Information: Offer pre-departure briefings, such as visa requirements, travel insurance options, packing lists, and destination-specific tips.
- Handle Complaints: Address any customer complaints or concerns, offering solutions in a timely and professional manner.
5. Financial Management
- Quote Pricing: Provide accurate pricing based on the client's needs, factoring in all components of the tour package (e.g., transportation, accommodations, activities).
- Process Payments: Ensure clients make payments on time, and manage invoicing, refunds, or any payment discrepancies.
- Monitor Budget: Work within the company’s budget guidelines to ensure that packages are profitable while providing value to the clients.
6. Marketing and Promotion
- Develop Marketing Materials: Upload online content, or social media posts to advertise tour packages and attract potential clients.
- Attend Travel Fairs or Events: Represent the company at travel expos, fairs, or promotional events to increase brand awareness and generate leads.
- Monitor Competitor Packages: Stay aware of competitor offerings and trends in the travel industry to ensure your packages remain competitive and attractive.
7. Reporting and Documentation
- Track Sales and Performance: Maintain records of sold packages, customer feedback, and overall performance against sales targets.
- Provide Reports: Regularly report sales performance, customer satisfaction, and trends to management.
- Document Travel Details: Maintain accurate and up-to-date records of all clients, bookings, and transactions for future reference.
8. Industry Knowledge
- Stay Informed on Travel Trends: Keep up to date with global travel trends, new destinations, and any travel-related regulations or safety guidelines.
- Understand Legal and Safety Regulations: Be aware of the legal requirements, travel insurance, and safety protocols relevant to clients' travel.
Job Types: Full-time, Permanent
Pay: From ₹25,000.00 per month
Schedule:
- Morning shift
Work Location: In person
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