TM Credit & Collect

Job Title: Collections Analyst / Customer Care Professional

Location: Gurugram, Haryana

About American Express

At American Express, our culture is built on a 175-year legacy of innovation, shared values, and a steadfast commitment to backing our customers, colleagues, and communities. As part of Team Amex, you’ll receive comprehensive support for your holistic well-being, countless opportunities to develop your skills, and a dynamic environment that supports career growth.

Here, your voice and ideas matter, your work has a real impact, and together, we will define the future of American Express.

Job Description

We are looking for a highly motivated individual to join our Collections team, responsible for recovering overdue accounts and ensuring the highest levels of customer service and compliance.

Key Responsibilities

Handle inbound and outbound calls to secure payment and maximize recovery on overdue Credit Management (CM) accounts.
Analyze customer account risk and make informed decisions to balance recovery with maintaining customer satisfaction.
Ensure adherence to compliance regulations, productivity standards, and transactional quality goals.
Work effectively in a 24/7 shift environment.

Qualifications

Graduate with 1–6 years of experience in international BPO voice processes.
Prior experience in Sales or Collections is a plus.
Must have excellent verbal and written communication skills.
Ability to work in a fast-paced, customer-centric environment.
Comfortable working in rotational shifts, including nights and weekends.

Critical Success Factors

Enterprise Thinking – Align your role’s priorities with broader enterprise goals while balancing customer and shareholder needs.
External Perspective – Constantly innovate, challenge the status quo, and improve existing processes.
Learning Agility – Make quick, informed decisions with high integrity.
Analytical Skills – Possess strong problem-solving abilities and a drive for success.
Relationship Management – Build and influence strong professional relationships.
Communication Excellence – Clear, professional verbal and written interaction with internal and external stakeholders.

Employee Benefits

We support you and your family’s physical, financial, and mental well-being, offering:

Competitive base salaries & performance bonuses
Comprehensive insurance coverage: medical, dental, vision, life, and disability (location-dependent)
Support for financial well-being and retirement plans
Flexible working arrangements (hybrid, onsite, or virtual based on role)
Paid parental leave and generous time-off policies
Access to on-site wellness centers (location-specific)
Confidential mental health support via the Healthy Minds program
Ongoing career development, training, and growth opportunities

Diversity & Inclusion

American Express is an equal opportunity employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, or age.