Technical Support / Client Services Consultant (Tier 1)

Job type

Full-time

Location

Thiruvananthapuram, Kerala•Hybrid work

Benefits

Pulled from the full job description

Flexible schedule
Health insurance
Paid holidays

Full job description

Tier 1 Client Services Consultant

Smartt is in search of a Tier 1 Client Service Consultant for the subsidiary office in Trivandrum, Kerala, India to join and grow with our team. If you are an impeccable professional, love all things technology, genuinely love working with people, don’t shy away from a challenge, and have a keen mind that is ready to learn and grow, then we want to hear from you!

About Your Role

The ideal Client Service Consultant can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They are a people person who want to leave clients with a WOW feeling, every time they provide support and they believe deeply in accountability and doing what they say. The successful candidate will be responsible for providing Tier I support for our IT Service clients, basic network and system setup and administration, including hardware and software.

What’s in it for you?

380,000 INR annual salary

38 paid holidays per year (plenty of flexibility and support)
Statutory holidays
Flexible schedule and work location
Extended health and dental benefits
Sponsored & paid education plan so you learn and grow
Sponsored & paid technology fund so you can get great gear!
Weekly team lunches, team events and outings

Schedule

9 hour shift
Monday to Saturday
On call

What will you be doing?

Rotational 24/7 technical support for connectivity, hosting, e-mail, data centre and FlexHour clients through telephone, e-mail, and ticketing system
Service & Help Desk support for end users
Monitor and respond to emergency support requests within our SLA guidelines
Work with Tier II/III/IV to implement Projects

What qualifications are we looking for?

Higher Secondary (preferred)
2-Year Computing & Information Technology Diploma equivalent or greater
Customer service: 1 year (preferred)
Customer service occupation: 1 year (preferred)
Excellent written and verbal English communication skills with a minimum language proficiency of C1 (CEFR) / 7.0 (IELTS) or equivalent

Well-developed interpersonal skills
Excellent problem solving and conflict resolution skills
Internet standards and protocols: IP Stack / IP routing & switching / VPN Config / DNS / Mail
Experience working with Routers, Unix/Linux Servers, and VMware Virtual Servers
In-depth knowledge of firewall and VPN setup and configuration

What we give bonus marks for?

Programming Proficiency (C, Java, PHP, Node.js, Python etc.)
Database Administration (Oracle, MySQL, MSSQL)
Windows Server 2003-2022 configuration & maintenance
HDI / CCNA / ITIL / Microsoft certifications
Experience working at an IT Service Management firm

About Us

Smartt is a total service provider and the single point of accountability for all things Digital. We combine Thinking, Talent, and Technology to help you break barriers and orbit higher. We combine expertise in branding, web development, digital marketing, and IT Services to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success-oriented professionals that are trusted to solve client digital problems, infrastructure, and strategy.

Job type

Location

Benefits

Full job description

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