Senior Business Systems Analyst

Job Title: Reporting Analyst – MIS & Analytics

Location: Gurugram, Haryana

About American Express

At American Express, we are built on a 175-year legacy of innovation, shared values, and a deep commitment to backing our customers, colleagues, and communities. As part of Team Amex, you’ll be supported in your growth journey through opportunities for learning, leadership development, and making a meaningful impact.

Here, your voice matters, your work makes a difference, and together we shape the future of American Express.

Function Overview:

The Global Servicing – GTLS MIS & Analytics team has seen substantial growth and provides in-depth reporting and analytics support to stakeholders across the U.S. and 23 international markets.

As part of the Reporting team, the successful candidate will contribute to global reporting, dashboarding, and performance analytics aimed at improving decision-making and operational efficiency.

Roles & Responsibilities

Provide maintenance and enhancement support to existing MIS (Management Information Systems).
Generate and distribute accurate and timely management reports, both periodic and ad hoc.
Develop and document SOPs for MIS processes to ensure smooth operations.
Design and develop dashboards and reports using Tableau and other BI tools.
Create SQL/Hive/Lumi queries and procedures to support data extraction and reporting.
Translate stakeholder needs into actionable reports and visuals.
Identify and communicate business risks and opportunities through analytical insights.
Collaborate in cross-functional meetings and work with global stakeholders across various functions.
Participate in continuous improvement initiatives and drive reporting automation.
Leverage tools such as Genesys, eWFM, Tableau, SQL, Hive, Lumi, and Cornerstone to deliver actionable insights and enhance performance reporting.
Troubleshoot issues, analyze data for process improvements, and recommend solutions for efficiency.
Act as a self-starter with the ability to execute independently and prioritize multiple tasks with attention to detail.

Key Skills & Qualifications

Strong analytical and problem-solving skills.
Expertise in creating dashboards using Tableau.
Proficiency in SQL/Hive/Lumi for data extraction and reporting.
Working knowledge of WFM tools like eWFM is preferred.
Experience with performance reporting, automation, and data visualization.
Strong interpersonal and communication skills – must be comfortable interacting with global stakeholders.
Ability to multitask and navigate matrix environments with minimal supervision.
Experience in documentation and SOP creation for MIS processes.
Background in working with reporting tools such as Genesys, Cornerstone, and other business intelligence platforms.

Benefits at American Express

We support your holistic well-being so you can thrive both personally and professionally:

Competitive base salaries & bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (location-dependent)
Flexible working model – hybrid, onsite, or virtual depending on role
Generous paid parental leave and vacation time
Access to on-site global wellness centers (where available)
Confidential counseling support through the Healthy Minds program
Career growth through continuous training and development opportunities

Equal Opportunity Statement

American Express is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Note: Employment at American Express is contingent upon the successful completion of a background verification check, in accordance with applicable laws and regulations.