Online Analyst

Job details

Job type

Full-time

Shift and schedule

Rotational shift

Location

Hyderabad, Telangana•Hybrid work

Full job description

Job Summary

We are seeking an Online Analyst - CM with 2 to 3 years of experience in customer service and proficiency in speaking English. The ideal candidate will have a background in ISV or Hi-Tech domains. This hybrid role involves rotational shifts and does not require travel. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Communicate effectively in English to ensure clear and concise interactions with customers.
Utilize technical skills to troubleshoot and resolve customer problems efficiently.
Collaborate with team members to improve service delivery and customer satisfaction.
Monitor and analyze customer feedback to identify areas for improvement.
Maintain accurate records of customer interactions and transactions.
Assist in the development and implementation of customer service policies and procedures.
Stay updated with industry trends and best practices to enhance service quality.
Participate in training sessions to improve product knowledge and service skills.
Work in rotational shifts to ensure 24/7 customer support coverage.
Adapt to the hybrid work model balancing remote and on-site responsibilities.
Contribute to team meetings and provide insights for process improvements.
Support the companys mission by delivering high-quality customer service.