Helpdesk Analyst

Job details

Job type

Full-time

Location

Pune, Maharashtra

Benefits

Pulled from the full job description

Paid time off
Commuter assistance

Full job description

Pune, IN-MH

Position Type

Full Time

Requisition ID

12045

Level of Education

Years of Experience

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Serving as the first point of contact for Internal/External customers seeking technical assistance through Phone/Email/Chat/Ticketing System

Must be able to communicate clearly via telephone, email, or chats and display strong listening skills to fully understand a customer’s issues and needs

Must show patience, understanding, and empathy with customers at all times to make sure customers are taken care of in a timely and respectable manner

Multitasking is an essential attribute for as it is not uncommon for help desk analyst to work on two or even three issues on any given time

Job Description

Serving as the first point of contact for Internal/External customers seeking technical assistance through Phone/Email/Chat/Ticketing System

Must be able to communicate clearly via telephone, email, or chats and display strong listening skills to fully understand a customer’s issues and needs

Must show patience, understanding, and empathy with customers at all times to make sure customers are taken care of in a timely and respectable manner

Multitasking is an essential attribute for as it is not uncommon for help desk analyst to work on two or even three issues on any given time

Bachelor’s degree preferred with IT related background
Strong customer service ethos
Ability to work well with people
Strong communications skills
Knowledge of call tracking applications
Fundamental knowledge of IT Infrastructure, Networking and Software along with related experience in troubleshooting and providing help desk support
Experience researching, analyzing and interpreting system problems

Disclaimer:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.