E-Commerce Executive

Job type

Full-time

Shift and schedule

Morning shift
Day shift

Location

Vishrant Wadi, Pune, Maharashtra

Benefits

Pulled from the full job description

Cell phone reimbursement

Full job description

Title: E-commerce Executive

Key Responsibility Areas (KRAs):

Product Catalog Management

· Maintain and update the product catalog across various marketplaces: Alibaba, India Mart, Instagram, Facebook, eBay, Amazon, Shopeephy, Messho, Flipkart, etc.

· Create engaging product listings with images, descriptions, and specifications to boost conversions and competitiveness.

· Ensure comprehensive, accurate, and high-quality product information.

· Regularly update stock and efficiently manage inventory., Product Listings

· SEO Optimization*Product Listings*SEO Optimization*Content Updates

· Storytelling through Content (videos, articles) showcasing product uniqueness.

· Live Product Demonstrations or Q&A Sessions for customer engagement.

· Shoppable Social Feeds allowing direct shopping from social media.

· Customer Spotlight showcasing user-submitted content.

Marketplace and Website Content Oversight

Supervise product content across company website and multiple marketplaces (e.g., Flipkart, Amazon, First Cry, Ajio, Myntra, Jio Mart, Meesho, etc.).
Create and manage bulk listings for new products, optimizing visibility and performance.
Conduct keyword analysis and competitive research to enhance product listings.
Utilize advertising knowledge for improved product visibility.

· Analytics and Optimization-*Analytics Tools, Conversion Optimization, A/B Testing

Order Processing and Dispatch

Manage end-to-end e-commerce order processing, ensuring timely dispatch.
Utilize ERP and WMS (Warehouse Management System) for efficient order management.
Collaborate with Order Management Systems (OMS) for smooth operations.
Deduction/report and sale return deduction management.

Performance Analysis and Reporting

Analyse monthly reports to identify insights and areas for improvement.
Optimize strategies and spending based on data and metrics.
Generate weekly performance reports, monitoring trends for actionable insights.
Customer Service and Engagement
Live Chat Support
Feedback and Reviews
Email Marketing

Sales Enhancement Strategies

Develop and implement sales-enhancing strategies based on insights and emerging trends.
Manage promotional offers with accurate uploads.
Utilize advertisement knowledge for effective campaigns.
Collaborate with software developers, copywriters, and graphic designers to align strategies.
SEO optimization and keyword management.
Deductions, optimizing SEO, keywords.
Utilizing paid tools and apps for enhanced sales and store management.

Online Store Management

Review checkout page security and payment procedures.
Ensure accuracy of copy and legal disclaimers.
Analyse website traffic for maintenance and marketing strategies.
Monitor sales metrics for restocking decisions.
Utilize paid tools and apps like Shopee Fly and Sheppey for store management.
Inventory and Order Management
Inventory Control
Order Processing
Integration with ERP/WMS

Interactive Product Visualization

Augmented Reality (AR) for virtual product trials.
360-Degree Product Views for immersive experiences.
Analytics and Optimization
Analytics Tools
Conversion Optimization
A/B Testing.

Instant Gratification

· Same-Day Delivery or Pick-Up for swift service.

· Website Performance and Security

· Regular Maintenance

· Security Measures

· Backup and Recovery

· Shopify responsibility

1. Manage/upload and edit product/category content, images, prices and variants, product listings that will be published on our Shopify website and few other upcoming portals. Follow standards, systems, and best practices for new product listings, page creation, interlinking, product assortment and maintenance.

2. Work closely with different teams (marketing, sales, CRO, analytics, design) to provide updated content, website experience, changes on our Shopify store including theme, creating landing pages, ensuring optimum user experience.

3. Work very closely with the analytics team to ensure goal tracking is defined and impact of every implementation is measured, monitored and learnings compiled to develop future strategies.

4. Optimizing our Shopify store, apps, page load time as well as bounce rate.

5. Implement certain SEO best practices on our Shopify store like interlinking, canonicals, redirects, header tags, site map updation etc for our Shopify store.

6. Ability to multitask and meet deadlines while maintaining attention to detail.

7. Develop an interactive and competent Online Shopify Store experience for driving Sales and Revenue.

8. Customize our Shopify theme or implement new themes as per business requirement.

9. Integrating and managing third-party apps on our Shopify stores.

10. Using Shopify apps like Ecomsolid and zipify to create and edit pages/pop-ups on our website and manage subscriptions from them.

11. Manage, monitor and drive the results coming in from the cross sell/upsell apps along with the marketing team.

. Qualifications and Skills