Analyst-Risk Management

Job Title: Incentives Administration Analyst

Location: Gurugram, Haryana

About American Express

At American Express, we’re backed by a 175-year legacy of innovation, leadership values, and a firm commitment to supporting our customers, colleagues, and communities. As part of Team Amex, you'll be empowered to grow personally and professionally, while making a real impact through meaningful work.

Here, your voice is heard, your ideas matter, and your work contributes to shaping the future of American Express.

Role Overview

This exciting opportunity is part of the Global Servicing Group at American Express, responsible for managing the Incentives Administration Process. The individual in this role will lead the delivery of monthly incentive calculations, reporting, and support business analytics and ad-hoc projects with a continuous improvement mindset.

Key Responsibilities

Manage the end-to-end monthly incentive processing based on defined policy guidelines.
Lead the design, standardization, and optimization of team deliverables.
Drive quality control protocols, ensuring adherence to guidelines across the team.
Act as a subject matter expert (SME) and represent the function in global leadership conversations (up to B35/B40 level).
Deliver insights through dashboards and automated reports using tools like Excel, Tableau, and Alteryx.
Collaborate with global stakeholders and cross-functional teams including:
- Incentive Design & Governance
- Operational Performance Management
- Incentive Plus Teams
Lead internal/external audit support for incentive-based reviews and ensure monthly compliance.
Analyze business data, translate business language into logical workflows, and develop scalable solutions.
Conduct annual updates of all compensation business rules and drive continuous automation efforts.
Prepare and present findings to leadership using visual storytelling techniques.

Required Qualifications & Skills

Bachelor’s degree or equivalent combination of education and experience.
5–7 years of experience in compensation, business rules handling, and incentive process management.
Strong knowledge of incentive programs, including policy implications and exception handling.
Advanced proficiency in Microsoft Excel (automation, pivot tables, multi-layered formulas, charts).
Experience with business intelligence tools like Tableau and Alteryx.
Strong analytical mindset with excellent attention to detail and ability to work in a fast-paced environment.
Ability to build and write SQL queries is a plus.
Demonstrated experience in process optimization and data storytelling.
Exceptional written and verbal communication skills in English.
Proven ability to work independently, manage multiple priorities, and lead initiatives effectively.

Benefits & Well-Being Support

American Express offers a comprehensive benefits package that supports your physical, financial, and mental well-being, including:

Competitive base salaries and bonus incentives
Support for financial wellness and retirement planning
Medical, dental, vision, life insurance, and disability coverage
Flexible work model – hybrid, onsite, or virtual depending on role
Paid parental leave and generous time-off policies
On-site wellness centers with nurses and doctors (location-dependent)
Free and confidential mental health support through the Healthy Minds program
Career development and learning opportunities

Equal Opportunity Statement

American Express is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.