Technical Support Engineer

Job details

Job type

Full-time

Shift and schedule

Weekend availability

Location

Bengaluru, Karnataka

Full job description

Your role at Dynatrace

Are you passionate about customer communication and can articulate at a very technical level? Are you excited to troubleshoot for our AI powered observability and security software platform? Are you ready to join a global leader that enables digital transformation? Dynatrace has redefined software observability and security: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT.

Dynatrace is the only web-scale observability and security solution on the market designed to meet the needs of modern applications. All we need now is you to become a personal superhero to our customers.

How we prepare you:

Our Professional Development Program (PDP) is an intensive 12 -weeks developmental training program to ensure that you have both the soft and hard skills to hit the ground running as a Technical Support Engineer with our team. Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace technology and client strategy on which to build a career with us.

Your role in the team:

Recognize and solve technical problems as reported by customers related to our SaaS and Managed products.
Work with diverse customer technology ecosystems
Interact with our support team across the globe to delivering best in class customer experience
Work directly with customer application specialists and SMEs to troubleshoot and resolve platform or product issues.
Be exposed to an entire range of cutting-edge technologies.
Work closely with our development, customer success and product management teams.
Attend training for new product features and technologies.
Collaborate and exchange knowledge with other colleagues
Suggest product and process improvements.

What will help you succeed

1 to 2 years experience in IT Customer Support or equivalent
Who will be available to start in September 2025
Strong passion and desire to learn new technology
Independent thinker yet team oriented
Innovative and creative
Self-motivated with a strong work ethic
Customer focused
Willingness to work on late shifts, weekend and public holidays
For Bangalore based residents only

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Discover more perks & benefits

Growth opportunities - find out how Dynatrace supports your career development and personal growth journey: https://careers.dynatrace.com/grow-with-us/career-development/

Flexible working - our flexible and trusting work environment fits your current life situation: https://careers.dynatrace.com/ways-of-work/

Relocation Support - discover how we can support you if you wish to join us at one of our global locations: https://careers.dynatrace.com/relocation/