Job type

• Permanent

• Full-time

Shift and schedule

• Night shift

• Monday to Friday

 

Benefits

Pulled from the full job description

• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid time off

 

Full job description

Senior Virtual Assistant (BPO Semi-Voice Process) - Night Shift

Location: Coimbatore, Tamil Nadu (On-site) Shift: Permanent Night Shift (Monday to Friday, 8:30 PM - 5:30 AM IST) Experience: 2-3 years in BPO Semi-Voice Process Salary: ₹21,000 - ₹23,000 per month (FIXED)

About ERS Information Systems Private Limited

At ERS Information Systems Private Limited, our core philosophy revolves around creating happy employment and providing the highest quality of life for our employees. We believe that a positive work environment is the foundation for success, both individually and as an organization.

We are a dynamic and expanding international organization with established operations in both the USA and India. This global presence offers our team a unique advantage: exposure to diverse business practices, international collaboration, and the opportunity to gain invaluable cross-cultural work experience.

Joining ERS means becoming part of a team that is not just focused on business outcomes, but also on contributing to a larger purpose – creating jobs and peace of mind. We foster an environment where you are encouraged to contribute your ideas, grow your skills, and build a fulfilling career path.

Your Opportunity: The Senior Virtual Assistant Role

Are you a highly organized, detail-oriented individual with excellent communication skills? Do you thrive in a challenging environment and enjoy learning new things every day? If so, ERS Information Systems has an exciting opportunity for you to join us as a Senior Virtual Assistant in our Coimbatore office.

This is a full-time, on-site position where you will play a crucial role in supporting the efficient functioning of our international operations. As a Senior Virtual Assistant, you're not just performing tasks; you're an integral part of a team that keeps our global engine running smoothly.

What Does a Senior Virtual Assistant Do?

Your day-to-day responsibilities will be diverse and engaging, encompassing a range of critical administrative and support functions. You will be at the heart of our operations, ensuring that tasks are completed accurately and on time. Key responsibilities include:

• Administrative Tasks: Managing schedules, organizing digital and physical files, preparing documents, and handling routine correspondence to keep our administrative processes streamlined.
• Project Coordination: Assisting in the coordination of various projects, tracking progress, managing deadlines, and ensuring all stakeholders are updated. This could involve anything from setting up meetings to preparing project reports.
• Data Analysis and Management: Working with data, compiling reports, maintaining databases, and utilizing your expertise in Excel and Google Sheets to present insights that aid decision-making.
• Communication Management: Acting as a key point of contact, handling incoming and outgoing communications via email and other platforms, and ensuring clear and professional interactions.
• Assisting Senior Management: Providing direct support to senior management by preparing presentations, conducting research, and compiling information essential for strategic planning and decision-making.

We are looking for individuals who are:

• Self-motivated: You take initiative and are proactive in identifying needs and finding solutions.
• Detail-oriented: You have a keen eye for accuracy and ensure no detail is overlooked.
• Time-efficient & Organized: You can manage multiple tasks simultaneously, prioritize effectively, and maintain a highly organized workflow.
• Flexible & Adaptable: You embrace change and can easily adjust to new processes, tools, and challenges.
• Passionate Learners: You have a genuine interest in expanding your knowledge and skills, eager to learn new things every day.
• Cross-Cultural Communicators: You are comfortable interacting with individuals from diverse backgrounds and understand the nuances of international communication.

Who We Are Looking For: Qualifications & Skills

To excel in this role, you should possess a strong blend of experience, technical abilities, and personal attributes.

Essential Qualifications:

• Experience: A minimum of 2 to 3 years of experience in a BPO Semi-Voice Process. This is crucial, as it indicates your familiarity with the operational nuances of our business.
• Communication Skills: Excellent written and verbal English communication skills are paramount. You will be interacting with international teams and clients, so clarity, professionalism, and fluency are essential.
• Technical Proficiency:
• Strong knowledge of Excel and Google Sheets for data management, analysis, and reporting.
• Proficiency in the broader MS Office Suite (e.g., Word, PowerPoint) for document creation and presentations.
• Organizational & Multitasking Skills: The ability to manage multiple priorities, switch between tasks seamlessly, and maintain a highly organized workspace.
• Attention to Detail: A meticulous approach to work, ensuring accuracy and precision in all tasks, especially when working with data or critical information.
• Time Management & Deadline Adherence: Proven ability to manage your time effectively and meet strict deadlines consistently.
• Teamwork & Independence: Capable of working effectively both independently and as a collaborative member of a team.
• Problem-Solving & Decision-Making: Good analytical skills to identify problems and propose effective solutions, along with the ability to make sound decisions when required.
• Educational Background: A Bachelor's degree in Business Administration or a related field is preferred.
• Relocation/Commute: Must reliably commute to or be planning to relocate to Coimbatore, Tamil Nadu before starting work. This is a mandatory on-site role.

Preferred Attributes:

• Experience in project coordination or administrative support roles will be highly beneficial.
• Prior experience in the IT industry is a definite plus, indicating familiarity with relevant terminology and processes.
• Male candidates are preferred for this night shift role.

Work Environment & Benefits

At ERS Information Systems, we value our employees and offer a supportive work environment along with competitive benefits:

Work Schedule:

• Permanent Night Shift: This is a stable, long-term night shift position.
• Fixed Timings: 8:30 PM to 5:30 AM IST.
• Work Days: Monday to Friday, allowing for a consistent weekend.

Compensation & Rewards:

• Competitive Salary: Earn between ₹21,000 to ₹23,000 per month, based on your experience and qualifications.
• Yearly Bonus: An opportunity for additional financial reward based on performance.

Comprehensive Benefits Package:

• Health Insurance: To ensure your well-being and peace of mind.
• Internet Reimbursement: Supporting your connectivity needs.
• Leave Encashment: Convert unused leave into monetary value.
• Life Insurance: Providing financial security for you and your loved ones.
• Paid Time Off: Essential for work-life balance and rejuvenation.

Join Our Team!

If you are ready to embark on a rewarding career journey with a company that truly values its employees, fosters growth, and provides international exposure, we encourage you to apply! At ERS Information Systems, you'll find more than just a job; you'll find a place to build your future.

Don't miss this opportunity to be part of a team that's making a difference. Apply today!

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid time off

Schedule:

• Monday to Friday
• Night shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Vilankurichi, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have excellent written and verbal English communication skills?
• Are you proficient in Microsoft Excel and Google Sheets?

Education:

• Bachelor's (Preferred)

Experience:

• BPO Semi-Voice Process: 2 years (Required)

Work Location: In person

Application Deadline: 03/06/2025